Please check the condition:
1. The Windows system in the computer was activated and licensed before shipping, please check its condition: press "Win+R" keys-input "slmgr.vbs -xpr" to run (note the space between vbs and -xpr).
2. Review your PC product key: Press the Win+R keys, type regedit to open the Registry Editor, then expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform, find BackupProductKeyDefault, and double-click to view the value data.(You can save it for future use if in need)
3. If the product key cannot be activated, please feel free to contact us to get a new one.
Windows Product Key Issues-Troubleshooting.▼
Please cooperate to solve the issue:
1, Remove the previous key firstly: right click "Start"-Terminal(Admin)-"Yes"-input "slmgr /upc"(note the space between "slmgr" and "/upc")-press the key "Enter" to run, then reboot the computer.
2, Install the new key secondly: right click "Start"-Terminal(Admin)-"Yes"-input "slmgr /ipk +new key"(note the space between "slmgr" and "/ipk")-press the key "Enter" to run. It will show the new key was installed in the computer successfully, if the windows tips the key invalid or error code: OxC004e016, please try the other keys I sent.
3, Set the time & zone of the computer, if the time & zone are not correct, the Windows can't be activated successfully. If the windows still can't be activated, try to activate it by telephone: left click "Start"-"Settings"-"System"-"Activation"-"Troubleshooting", when the troubleshooting is completed, select activate by "Telephone", select the country "United States", then send me the installation ID, when I get the installation ID, I will offer you a confirmation ID to you, then you input my confirmation ID in the computer to activate the Windows.
When the Mini PC can't boot up.▼
Please take a troubleshooting as below:
Check the LED light next to Switch Button is on or not.
If LED lights up:
- Check if the video cable, HDMI cable and monitor works or not, test the mini pc with another cable and monitor.
- Disconnect computer from power source, open case, remove RAM, SSD/HDD and WLAN card from motherboard. Clean the connecting fingers of RAM, only insert the RAM Card back and try to boot the computer.
If LED doesn’t light up:
- Power supply issue: replace its power supply by the same voltage, same or more ampere capacity one. Change another power socket.
- Static issue: disconnect computer from power source, open case, remove cell battery from motherboard, press Switch Button for 5-6 times. 10 minutes later, put cell battery on, then boot computer.
- Please take off the battery, and connect the PC to power supply directly without battery, check if it could power on.
- Please take off the WLAN card and battery, then try to boot the computer.
When the Computer Shuts Down Automatically.▼
Please follow below steps to troubleshoot:
- Insufficient electricity supply: Please try a more powerful power supply.
- Please disconnect all external devices, only connect the PC to USB mouse and USB keyboard, then check if it will turn off. If connecting an external device, please make sure the external device has an additional power supply at the same time.
- Please check if there are some applications that take up high CPU ratings, sometimes the high cpu-take-up rate will make the PC freeze or shut down. Close needless program processes in Windows Task Manager. Optimize system services, you could forbid the programs which are enabled by default.
- Overheating or too much dust inside the PC will cause a protective cutoff, please add a radiator, open the case and clean the machine and accessories, such as the connecting fingers of RAM and SSD.
- Install antivirus software, update and scan your computer for viruses.
- Re-install the system.
- If the problem persists, please find another RAM and SSD to have a test.
How to Set up Power-On Auto Start?▼
Generally, there are two methods to set auto restart after a power loss for this PC, please check which one is available:
1. We need a 2.54mm Standard Computer Jumper Cap to set this.
There are maybe different versions of the motherboards, but if you can find the "PWRON1" pins on the motherboard, then put the jumper on the 2 of the 3 pins, the "Restore AC Power Loss" will work.
2. BIOS setting:
Continuously press "Delete" when boot the computer to get into BIOS---Chipset---Restore AC power loss, change it to "on"---press "F10" to save setting.
DP Interface Issues.▼
There are 2 types of DP cables available: "Active" and "Passive";
The DP port of the computer works with "Active" type DP cable, if yours is "Passive", it can't display.
Disk Read Error.▼
Please try to get into the BIOS to choose the correct boot device to get into the OS.
Then this issue will be resolved.
- Please continuously press "Delete" when you turn on the PC to get into the BIOS.
- Find and choose "Boot Option #1" under the "BOOT".
- Press "F10" to save it and enter into the OS.
WiFi Connect Problem.▼
About the WiFi problem, there are several factors:
First, hardware or driver compatibility issues.
1. Clean up system cache and temporary files to improve system performance and stability.
2. Download Driver Genius or other driver management tools to update Network Driver.
Second, the compatibility of WiFi router is not good.
1. restart the router.
2. restore the factory settings of the router, and then reset.
3. replace the router with a larger power, a 300M wireless router will be the best.
Change the Serial Number under DOS.▼
Please download the link below for the tutorial. https://we.tl/t-9ainzrS40D
Please have a check. If you encounter any issues or have additional questions, feel free to reach out to our customer support team.
The SSD is NOT Recognized in the BIOS.▼
Perform the following steps:
1, Please continually press "F10" on keyboard when the computer starts to boot, then select the SSD by keyboard to boot from.
2, If still not works after Step 1, the connection between the SSD and motherboard may be loosened. Please remove the SSD from the motherboard, clean their connecting fingers, put it on and boot the computer again.
3, The OS was damaged, please reinstall Windows.
4, If it still does not work after reinstalling OS, we assume that the SSD was defective, please find a new SSD and check if it works or not.
How to Install pfSense.▼
We have compiled all the Installation Steps, and you can download them conveniently.
Please find the download links below: https://we.tl/t-yRYuIHAyBQ
Please have a check. If you encounter any issues or have additional questions, feel free to reach out to our customer support team.
Set a Startup Password via Windows.▼
1, Open Settings: Press Win + I to open Settings.
2, Go to Account Settings: Select Accounts > Sign-in options.
3, Set a Password:
Under the "Password" section, click Add or Change.
Enter a new password, confirm it, and set a password hint (optional).
Click Next and complete the process.
4, Restart the Computer: After restarting, the system will prompt for the password to log in.
How to Set a Scheduled Startup.▼
If your computer has a timed start-up feature, you can follow the steps below to enable this feature.
Step 1: Please continuously press "Delete" when turn on the PC to get into BIOS.
Step 2: In the BIOS interface, use the arrow keys to navigate to the Advanced tab.
Look for the following options:
RTC Alarm Power On/Resume by Alarm/Power On by RTC/Scheduled Startup or Automatic Power-On.
Step 3: Enable the scheduled startup feature (set to Enabled).
Set the specific startup time:
Date: Choose daily or a specific date.
Time: Set the specific hour and minute.
Step 4: Press F10 to save the settings and exit BIOS.
And then your computer will automatically power on at the scheduled time.
Bluetooth Won't Turn On.▼
Please try the following methods:
Please press "win+ R" keys-input "services.msc" to run.
Find the " Bluetooth Support Service " in the Pop-ups, Set the startup type to Automatic, and start the service.
Can't Find the Audio Device.▼
We have some solutions, please troubleshoot:
1. Please enter Setting - System - Voice - Output Device, and check if there is an Output Device. If not, please respectively test other headphones with MIC/SPK ports and USB ports. (check if it is the connectors' problem)
2. Please get into Device Manager, uninstall the audio driver (NOTE: don't delete it) then reinstall it, and check if there has a yellow exclamation mark. If so, then it is the driver problem.
3. If the problem persists, please try to reinstall the system to solve the problem.
- Used in working shop, factory, Internet Bar, bank, supermarket, library, reading room, hotel, training, call center, CCTV company.
- Used as HTPC(Home Theater Personal Computer). Connect HDTV with the HD cable, enjoy education online and play internet movies or games.
- Used as Personal Computer, high configuration and fast speed, zero noise.
Check Windows Product Key Condition.▼
Please check the condition: